Associate ICT Officer

Akwajobs   (Chad - Gore (TCD))

Posted : 28 June, 2021

Category : Development & Humanitarian Aid   Location : Chad - Gore (TCD)

Job type : Full Time

---

Associate ICT Officer

International Specialist

Host entity

UNHCR

Country

Chad

Location, Country

Gore (TCD)

Language skills

French

English

Expected Starting Date

Immediate

Duration

12 months

Application deadline

28 June 2021

Eligibility criteria

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Description of task

Under the direct supervision of the Head of the Sub Office with the function of the supervisor and the overall supervison of the Division of Information Systems and Telecoms (DIST) Chief ICT Field Operations, the UN Volunteer will undertake the following tasks:

·         Participate in the assessment of Information and Communication Technology (ICT) voice, security and data services needs in each UNHCR office in the area of responsibility (AOR).

·         Discuss ICT material and human requirements with the Head of offices in the AOR and provide input for the budget submission.

·         Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.

·         Assist and advise offices in the recruiting and training of ICT staff.

·         Actively participate in inter-agency ICT working groups and ensure effective coordination between agencies and services provided.

·         Report actively ICT activities undertaken in the AOR to DIST HQ ICT Field Operations.

·         Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarters.

·         Actively participate in ICT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.

·         Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.

·         Maintain an up-to-date inventory of all infrastructure equipment under AOR.

·         Provide coaching and training to ICT staff and end-users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.

·         Assist in liaising with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are obtained.

Act as a Service Delivery Manager (SDM) and oversees the delivery of technology services to customers. The manager follows established ICT principles, operational guidelines, and service level agreements to ensure consistently high-level service performance.

Qualifications/Requirements

Required degree level

Bachelor degree or equivalent

Educational additional comments

Computer Science, Information Technology or related fields with good knowledge of ICT networks, Microsoft applications, Satellite and security telecommunications; ITIL certification to the V3 Foundation level as a minimum

Required experience

48 Months

Experience remark

A minimum of 4 years ICT experience supporting ICT infrastructure (LAN/WAN, HF/VHF radio, VSAT satellite systems, PABX, Cisco networking devices). Hands on experience working in current versions of Microsoft Windows Server, Active Directory. Knowledge of VoIP technology and network systems based on Cisco infrastructure, knowledge of satellite based communications, VSAT, MSS and knowledge of VHF/HF communications.

Language skills

·         French(Mandatory), Level - Fluent

·         English(Mandatory), Level - Working Knowledge

Area of expertise

Software and applications development and analysis, Other information and telecommunications technology experience, IT architecture and IT project management

Area of expertise details

A minimum of 4 years ICT experience supporting ICT infrastructure (LAN/WAN, HF/VHF radio, VSAT satellite systems, PABX, Cisco networking devices). Hands on experience working in current versions of Microsoft Windows Server, Active Directory. Knowledge of VoIP technology and network systems based on Cisco infrastructure, knowledge of satellite based communications, VSAT, MSS and knowledge of VHF/HF communications

Desirable:

·         Formal training and certification on satellite communication and ICT systems.

·         Good understanding of energy/power related systems.

·         Good analytical, Innovation and Creativity and Technological Awareness skills.

Computer skills: Office Package (excellent knowledge of Word, good knowledge of Excel and Power Point) and Internet browsing.

Driving license

Competencies values

Accountability, Adaptability and Flexibility, Client Orientation, Commitment to Continuous Learning, Communication, Empowering Others, Ethics and Values, Integrity, Knowledge Sharing, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

Application procedure

* Pas encore enregistré/e dans la banque de candidats VNU ? Veuillez d’abord enregistrer votre profil sur le site https://vmam.unv.org/candidate/signup. Important : Une fois votre compte crée, veillez à compléter toutes les sections de votre profil et le soumettre. Puis, connectez-vous à ‘Ma Page’ sur https://vmam.unv.org/candidate/mypage et cliquez sur le lien ‘Recrutement spécial’. Enfin, sélectionnez l’annonce de recrutement spécial à laquelle vous souhaitez postuler. * Vous avez déjà un profil dans la banque de candidats VNU ? Veuillez d’abord mettre à jour votre profil sur le site https://vmam.unv.org/candidate/profile. Puis, connectez-vous à ‘Ma Page’ sur https://vmam.unv.org/candidate/mypage et cliquez sur le lien ‘Recrutement spécial’ pour sélectionner l’annonce de recrutement spécial à laquelle vous souhaitez postuler. Date limite pour postuler : 28-06-2021

 

Apply for this job