CALL CENTER AGENTS

   (Douala, Cameroon)

Posted : 21 May, 2020

Category : Customer Service   Location : Douala, Cameroon

Job type : Part Time

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JOB MISSIONS :

•    answer calls and respond to emails 
•    handle customer inquiries both telephonically and by email
•    research required information using available resources
•    manage and resolve customer complaints
•    provide customers with product and service information
•    enter new customer information into system
•    update existing customer information 
•    process orders, forms and applications
•    identify and escalate priority issues
•    route calls to appropriate resource
•    follow up customer calls where necessary
•    document all call information according to standard operating procedures
•    complete call logs
•    produce call reports

JOB PROFILE :

•    High school graduate or higher, 
•    To have 2-3 years’ experience in sales
•    Proficient in relevant computer applications
•    Required language proficiency
•    Knowledge of customer service principles and practices
•    Knowledge of call center telephony and technology
•    Some experience in a call center or customer service environment
•    good data entry and typing skills
•    Demonstrate strong analytical abilities and organizational skills,
•    Ability to multi-task and work under pressure,
•    Excellent English / Excellent French.

Les dossiers de candidatures (lettre de motivation et curriculum vitae détaillé) sont reçus via le lien suivant :  www.emplois.groupe-cible.com 

DATE LIMITE :                                 14 Juin 2020 à 18H00

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