Client Relationship Manager at Diool

Akwajobs   (Douala, Cameroon)

Posted : 13 January, 2022

Category : Customer Service    Location : Douala, Cameroon

Job type : Full Time

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DIOOL is a mission driven company built to make financial transactions easier for businesses with an innovative platform that can be quickly and seamlessly integrated with a companies’ existing workflows. DIOOL is a remote first company with team members across the world and an office in Douala and is backed by the Lundin family.

DIOOL has set up a unique digital platform allowing all businesses to conduct their merchant transactions through a single interface, and thus save time and operational costs.

We are growing fast so,join our team !

As the Client Relationship Manager you will be an integral part of the DIOOL team, managing the process, while working closely with our Co-founders.

Responsibilities

• Making sure the client has in-depth knowledge about the product and how to use it in their daily business.
• Engaging the customer throughout the beginning of the sales process, through the KYC process and contract signing up until a handoff to an account manager for client onboarding.
• You will be responsible for carrying out the quota for closing deals.
• Assisting the customers through out the KYC processes to make sure they submit all of the documents required.
• You will act as the customer advocate inside DIOOL, you will help to expand the account and make sure that the client is satisfied.

Qualifications/ Skills

• Enjoys coordinating and managing complex projects and groups.
• Is very well organized and comfortable switching between tasks frequently.
• Has a startup can-do attitude and a willingness to experiment and try new things.
• Has at least 3-5 years of similar experience.
• You should ideally be located in Douala or are willing to relocate.
• Native level French (C1) and Intermediate level English (B1) are required

What we offer..

• Competitive salary.
• Flexible working hours
• Room for professional growth (workshops, mentoring & feedback sessions)
• An amazing start-up culture to ensure your personal and professional growth.
• All resources and tools to perform your tasks, like company laptops.

If you think you’d excel in this role, send us your resume in English!

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at Diool. We’re always looking for creative and driven minds to join our ever-growing team!

Diool is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Diool does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy.

NB: Apply here: https://jobs.lever.co/diool/5d2d16d7-0b75-4f10-a86f-63b94611614f/apply?lever-source=LinkedIn

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