Coordinator - Products and Services Implementation and IT Enablement

Akwajobs   (Douala, Cameroon)

Posted : 23 July, 2021

Category : Information Technology & Services   Location : Douala, Cameroon

Job type : Full Time

---

Department Description:

Marketing - Products and Services Implementation and IT Enablement 

 

Brief Job Description:

To execute the development and management of new and existing products and promotions in line with the segment product roadmap and Marketing Plan.

 

Detailed Job Description:

 

Operational Delivery

- Develop and maintain new and existing segment products, services and promotions.

- Manage the product development process for segment products/services and enablers throughout the product lifecycle, from idea collection and requirements phase through to the go-to-market execution and subsequent product management and maintenance.

- Comply with the Product Lifecycle Management process.

- Create and maintain all content relevant to assigned products as the basis for training and market communications across all media.

- Manage existing products and services to ensure continual update changes to match changing market segment conditions and requirements.

- Conduct periodic reviews of existing processes and procedures to enhance effectiveness, efficiency and performance.

- Evaluate strategic opportunities for product/ service and technology and provide Inputs into the operational business planning for the segment department.

- Participate in the process of identifying and assessing market trends and recommend ways to exploit new opportunities to grow the business while taking local conditions into consideration

- Provide input into product/ Service scoping.

- Analyse customer needs and provide input into the development and fine-tuning systems / processes / procedures and innovations in line with customer needs.

- Identify trends / patterns pertaining to customer requests and needs and make recommendations to enhance customer experience for all aspects of product and services.

 

Adhoc and Operational Meeting

- Participate and provide inputs in operational meetings as and when required

- Set up and manage adhoc meetings for day to day operational requirements as and when required

- Meet daily/weekly with marketing, IT, NW, Customer Service and other relevant team to discuss projects and products performance.

Escalations

- Manage and resolve escalations that have impact on critical path of service delivery

- Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

 

Opco Operational

- Participate and provide inputs in project status meetings

- Propose operational changes and provide associated user impact assessment

Performance

- Assess and monitor plan for continuous improvement

- Review performance against agreed KPIs

 

Staff Leadership and Management

- Ability to work in a team and drive cross functional team working across various divisions

- Accountable for meeting and prioritising project team targets / deadlines

- Provide information to the Segment Products and Services and IT Enablement Manager on work accomplishments, individual / team / cross functional team challenges

- Lead cross functional team meetings and contribute on specialist / technical areas when required

- Review performance metric dashboards prepared on various performance metrics and provide input to the manager

 

Job Requirements

 

Education:

• Minimum Engineering degree

• Master degree in Computer science, computer engineering or related engineering field is advantageous

• Fluent in English and French 

 

Experience

• Minimum 2 years’ experience in product development and portfolio management, software development or business analyst preferably on a telecommunications industry.  

 

Additional Details:

 

Knowledge:

• Fluent in French and English

• A broad understanding of the MTN business

• A thorough understanding of mobile technologies and trends

• Familiar with MTN products and services

• Mobile Technical Systems knowledge

• Product Development knowledge

• A sound knowledge of mobile telecommunications and related legislation, etc.

• An understanding of the principles of effective marketing processes and principles of segmentation

 

Skills/competencies:

• Analytical skills

• Conflict management skills

• Influencing and negotiation skills

• Time management skills (specifically the ability to prioritize)

• Flexible and adaptable – changing opinions and behavior in the light of changing situations

• Assertive

• Strong detail focus - attention to detail and accuracy

• Excellent verbal and interpersonal communication skills with ability to present ideas and information clearly

• Proactive, self-starter, self-manager and tenacity in findings solution to problems

• Highly creative, energetic and imaginative with strong conceptual skills

 

Ability to:-

a) Work in a fast-paced, deadline driven environment

b) Multitask and take direction from multiple sources

c) Adapt to shifting priorities, demand and timelines

 

Skills/competencies:

• Organizational and coordination skills

• Extra good numerical mind

• Free statistical software skills (R, Tanagra, etc)

• Advanced statistical software skills ( SAS, SPAD, etc)

• Advanced use of Excel (Excel, VBA for Excel, etc)

• Data base Knowledge and specially SQL

• Good analytical skills

• Must be able to work under pressure

• Wide general culture                                                                                                                                                     

Behavioral qualities:

• Strongly details oriented with strong organizational and analytical skills

• Problem Solver

• Operational Value Creator

• Culture and Change Champion

• Supportive People Manager

• Relationship builder and Manager

• Results Achiever

• Operationally Astute                     

Apply for this job