Customer Account Manager at Boeing Distribution Services Inc.

Akwajobs   ( Mayo-Banyo, Adamawa, Cameroon )

Posted : 25 February, 2022

Category : Sales Management   Location : Mayo-Banyo, Adamawa, Cameroon

Job type : Full Time

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RolePrimary role is to support BDSI to drive revenue and margin goals by leading and motivating sales teams. Accountable for total sales revenue, profitability, market growth, customer requirement prioritization, and relationship management for assigned customers as defined by Head of Sales APAC and prescribed by BDSI.

To provide complete customer account coverage and market development for all BDSI Products in a designated geographical territory in cooperation with the efforts of the customer account team. Customer application / design assistance, product demonstrations, customer usage forecasting, and product training will be a vital part of the job. Partnering with our suppliers is expected. Build a number of marketing data bases profiling customers, industries, programs, and subcontractors.Duties and Responsibilities

Minimum Qualifications

• Developing and retaining talent, as well as actively drive and manage formal succession plans. Ensure company resources and skill set align with company growth strategies.
• Manage and ensure cross functional alignment, collaboration and issue identification and resolution/prevention as well as escalated matters to support team.
• Drive accountability through metrics and data to measure customer account team.
• Collaborate with cross-functional internal leaders regarding customer specific strategy, execution and customer relationship management.
• Main interface to the customers of the assigned territory and key contact to drive BDSI products and solutions for BDSI. Provide optimal customer coverage to assigned territory (expanding with existing accounts while pursuing new accounts) and actively support the strategy as aligned with BDSI.
• Creation of written overall Territory Coverage Plan, for approval by BDSI., which will include:
• Achieving annual and quarterly objectives as defined by BDSI leaders
• Target Accounts which will be agreed upon with the customer account teams.
• Customer Profiling.
• Account Strategies on how to penetrate new and existing accounts. Initiates and coordinates the development of action plans to penetrate new markets or identify new business opportunities.
• A summary of major opportunities at designated target accounts for key product groups in the next 12 - 18 months outlining customer solution potentials and the dates they will be achieved.
• Assist BDSI leaders with industry and territory forecasting.
• Responsible for business development and market strategies within a set region which includes achievement of revenue plans as prescribed by BDSI.

• Achieving annual and quarterly objectives as defined by BDSI leaders
• Leads strategic opportunities from inception to completion.
• Contract negotiation.
• Develop competition analysis for their territory, (strengths, weaknesses, and opportunities).
• Grow existing accounts utilizing new product opportunities (hardware, chemicals, lighting, tooling, machined parts, etc.).
• Develop specific target accounts and account strategies with customer account team under direction of BDSI.
• Provide support of value-added services, long term customer solution proposals and presentations.
• Provide customer application and design assistance.
• Provide product demonstrations and product training. Develop partnerships with our suppliers focusing on target markets and target accounts.
• Provide support for Cash Collection and update information on Customer credit risk if any.
• Consistent written and verbal communication with customer account team and BDSI Leadership by outlining and updating all with customer and market opportunities and issues. This will include: Itineraries (Monthly and Weekly) - Call reports (weekly)
• Minimum 8 to 10 years of relevant working experience (aviation industry preferred)
• Degree in Business and/or Engineering
• Comprehensive knowledge of all "C' class parts, Consumables, Chemicals including performance, applications and trouble shooting.
• Ability to expand the products and services for particular customers and provide customer application and design assistance,
• Able to travel within Asia and/or globally.
• Proficient knowledge in all MS Office (Word, Excel, PowerPoint, Access)
• Good oral and written communication skills. Able to articulate and clearly express ideas both verbally and in written format. Ability to provide product demonstrations
• Able to think and act strategically
• Knowledge of the aerospace/aviation/OEM industry required
• Excellent relationship skills and ability to influence
• Good numeric skills
• Excellent presentation skills - confident and polished speaker and presenter
• Ability to manage large and/or complex corporate accounts
• Smart, proactive, self-starter with perpetual sense of urgency
• Create added value for the customer
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