Customer Service Assistant

   (Douala, Cameroon)

Posted : 4 June, 2021

Category : Customer Services   Location : Douala, Cameroon

Job type : Full Time

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JOB DESCRIPTION

Intel HR Consulting SA is currently searching for Customer Service Assistants for one of its clients in the banking sector.

Title: Customer Service Assistant

Location: Douala Cameroon

Contract type: Fixed Term Contract

Language required: French & English

Closing Date: 10/06/ 2021

Purpose

To meet the expectations of customers so that they are satisfied with the outcome. Offer exceptional service to all clients at all times.

Main Job Tasks and Responsibilities

• Answer enquiries regarding customer accounts and other bank related products

• Attempt to resolve issues and problems with customer's accounts
• Opening and closing customer accounts
• Cheque book processing
• Provide products and service information to customers
• Attract potential customers
• Sale of E-Channel products to customers 
• Other duties as assigned

Key Requirement

• At least two (2) years of Work experience as Customer Service in the banking sector
• 1st degree in management, marketing, administration, banking and finance etc.
• Excellent time management skills and ability to multi-task and prioritize work.
• Candidate must be bilingual
• The Candidate should be an active listener, possess good communication skills, problem solving, proactive, etc.
• Candidate must be dynamic and have good Ethics
• Great organizational and planning skills Skill/competences

NB: Only qualified candidates will be contacted

Thanks

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