CUSTOMER SERVICE OFFICER ( JOB ID Code NPNCSO007)

Akwajobs   (Yaounde, Cameroon)

Posted : 17 June, 2024

Category : Banking   Location : Yaounde, Cameroon

Job type : Full Time

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In charge of the Management of all the front office activities of the MFI in the Branch from Reception of customers in the branch to Account opening and Onboarding of customers. In charge of creating, filling and maintaining the Know Your Customer Information of all customers of the Branch.

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services

• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer

• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies

• Train new staff on customer service techniques and skills

• Receive and respond to customer service inquiries

• Promote company’s product and services

• Identify needs/wants of customers, Make available product brochures for customers

• Update details for personal and business clients, such as name and address details

• Provide pricing and delivery information to customers

• Persuade customers until they reconsider any cancellation made

• Suggest possible solutions whenever there is a malfunction in a product

• Educate customers on deals and promotions the MFI is offering

• Resolve complaints through phone, email, or social media

• Reach out to customers via phone call; verifying information regarding their account

• Greet customers in the warmest possible way and find out their problem or reason for calling

• Responsible for closing or upgrading accounts

• Assist with placement of orders, refunds, or necessary exchanges

• Assist in selling products and services

• Utilize computer technology to handle high call volumes

• Collaborate with the customer service manager to ensure that proper customer service is being delivered

• Close out or open call records

• Regularly compile reports and submit to the management on overall customer satisfaction

• Implement changes in renewals or company policies

Requirements

Minimum of a  BTS, HND, or a University degree in Marketing, Management,  or any related field relevant to the job description Significant previous experience in the banking or Microfinance industry

• Excellent computer skills; experience in financial software, Microsoft Office Suite

• Ability to manage customers and colleagues while multitasking large projects

• Pays strict attention to detail

• Excellent written and verbal communication skills

apply via email to info@npnconsulting.com with subject "CUSTOMER SERVICE OFFICER"

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