CUSTOMER SERVICE REPRESENTATIVE

Akwajobs   (Douala, Cameroon)

Posted : 22 October, 2021

Category : Customer Service    Location : Douala, Cameroon

Job type : Full Time

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                          CUSTOMER SERVICE REPRESENTATIVE 

                                                       CITE DE PALMIERS, DOUALA

                                                        XAF 400,000 – 750,000/annum                                                                                                  

                                                                                                                                                

Are you an ambitious individual looking for customer service role to really make your own? With

regular 8 - 5 shifts? 

And if promotion and progression is your thing - you'll have the opportunity to progress to team

leader within 36 months!

 

Do you have the passion and drive to deliver excellent customer service working in retailing

international brands?

 

Then come join us at RARLYS we're waiting to welcome you to our friendly team. 

Main responsibilities include: 

?  Receiving incoming calls and emails from customers regarding orders placed 

?  Maintaining a high standard of quality work to ensure that customers are treated fairly. 

? Prepare quotations, maximising the gross profit earning potential for each consignment. 

? Reporting to your Team Manager 

? Where necessary, refer issues to relevant internal /external department using correct

escalation procedures 

?  Representing our clients brand well and ensuring customers are kept satisfied

 

Our ideal person: 

? Strong, confident personality with an internal sales background

and/or customer service background. 

? Aspirational and keen to build a career within the retail industry. 

? Time management skills are essential as are communication (face-to-face and over the

phone) skills. 

? The ability to prioritise and to work under pressure of workload and within a targeted

environment. 

? A working knowledge of Microsoft Office is essential 

? Excellent communicator and dedication to excellent customer service 

? Fluency in English and French, both written and verbal are essentials  

? A desire to improve the Gross profit margins. 

? English and maths at GCE “O” Level C or above are essential. 

 

 

 

 

What can RARLYS offer you? 

? Excellent salary package, 

? 24 days holiday, 

? Flexible working, 

? Employee incentive & benefit scheme, 

? Continual support & mentoring, including the opportunity to progress, 

? A fantastic working culture which promotes an excellent work/life balance, 

? Working within a team of talented individuals with a great work ethic and love to have fun! 

So, if you pride yourself on delivering excellent customer service and would like to join a dynamic

team, we would love to hear from you! 

Please note, all applications will be dealt with according to General Data Protection Regulations. 

RARLYS Ltd are committed to equality of opportunity for all staff, and applications from

individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual

orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

Please send a copy of your CV and a Cover Letter to beberarly@rarlys.eu 

 

Apply for this job