Customer Service Representative at ARCADIA HOSPITALITY LTD

   (Douala, Cameroon)

Posted : 11 November, 2021

Category : Customer Service    Location : Douala, Cameroon

Job type : Full Time

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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

 

Responsibilities

• Respond promptly and effectively to incoming customer enquiries via phone, email, live chats or social media.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Documents and escalate all customer complaints and issues to the responsible departments when necessary, according to standard operating procedures.
• Receive and manage all product and services complaints by clarifying the customer's complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
• Build and develop customer relationships.
• Work with internal departments to meet customer's needs
• Data entry in various platforms

 

Qualifications

• Must be bilingual (English and French)
• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

NB: Send your CV and Cover Letter to: Nkinyam.courage@22bet.com

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