Customer Support Systems Specialist

betPawa   (Yaounde, Cameroon)

Posted : 5 July, 2021

Category : Customer Support    Location : Yaounde, Cameroon

Job type : Full Time

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Our environment is fast-paced, ever-changing, and will suit someone who has the ability to adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals collaborating to achieve the same goal. There is an entrepreneurial spirit at betPawa. As a Customer Support Systems Specialist, you will join our Support Excellence team and be primarily tasked with providing our support teams with training and documentation support.

 

Responsibilities:

? Create and maintain training content in scalable

delivery formats

? Create and maintain user support manuals for our support teams

? Drive initiatives to generate dynamic self-help page contents that will deflect ticket volume

? Prepare and present progress reports on knowledge improvements

 

Requirements:

? Minimum of 2 years previous customer support experience

? Experience with creating training plans and/or training materials in video formats

? Proven ability to simplify and document technical information for non-technical users

? Well organized, and a self-starter

? Excellent written and verbal communication skills in French and English

 

Beneficial skills:

? Knowledge of the sports betting industry

? Experience with CMS editors

 

Benefits:

1. Attractive salary

2. Possibility to work remotely or in a cool office environment

3. Personal and professional growth

4. Team outings and company events

5. Business travel opportunities

 

How to apply

Internal: If interested, please share your CV with

robinson.lubowa@betpawa.com

Apply for this job