Front Desk Assistant

Akwajobs   (Douala, Cameroon)

Posted : 16 June, 2021

Category : Customer Service    Location : Douala, Cameroon

Job type : Full Time

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Healthlane’s mission is to give everyone access to world-class healthcare, enabling longer and healthier lives. We are investing in technology and building tools to simplify how people understand, track and optimize their health.

 

To help us on this mission, we are looking for a conscientious Front Desk Assistant for our Office in Douala, Cameroon to provide exceptional customer services ensuring our clients’ full satisfaction.

 

Responsibilities

·       Create a welcoming atmosphere for Visitors and Clients at Healthlane.

·       Ensure that the front desk and reception area is kept clean and organized.

·       Tend to clients' complaints and questions and provide exceptional customer service.

·       Maintain front desk office supplies and equipment.

·       Expedite clients processing with an efficient scheduling and routing.

·       Maintains clients’ accounts and facilitates liaison for referral when required.

·       Run the front desk activities: phone calls, reception and distribution of mails…etc.

·       Manage the display stand: visibility, inventory, clients’ perks…etc.

·       Provide clerical support such as photocopying, printing, update of information lists and tables.

·       Protect clients’ right of confidentiality.

 

Requirements

·       Have a personal motivation to optimize your health outcomes

·       Completed High School diploma; a university degree in hospitality, administration, or similar would be an asset

·       Minimum of 2 years of experience working as a receptionist or in a similar position

·       Working knowledge of multiline phone’s  operations

·       Computer knowledge, especially in Microsoft office (Word, Excel…)

·       Excellent verbal and written communication skills (Bilingualism English/French is desirable).

 

 Perks of the job:

Great salary, working environment, colleagues, resources; sickcare insurance for you, spouse, kids; paid holidays; world class training; Healthlane goodies, etc.

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