HEAD OF OPERATIONS & IT

   (Yaounde, Cameroon)

Posted : 7 July, 2022

Category : IT   Location : Yaounde, Cameroon

Job type : Full Time

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HEAD OF OPERATIONS & IT (Job ID Code: NPNHOP001)

 

Responsible for the coordination and management of the organization’s operations functions in accordance with established systems and procedures, as well as overseeing new initiatives and driving innovation.

 

§  Manages a team of Back office staff, tellers to ensure the smooth running of the MFIs operations

§  Leads the implementation of system changes to support new products, ensures system integrity and recommends program changes to more efficiently and effectively support services offered.

§  Resolves operational problems. Interface with other departments and branches,

§  Ensures timely response and resolution of customer issues.

§  Develops and maintains relationships with industry groups and organizations to keep abreast of changes in Microfinance regulations and ensures that changes are implemented in a timely manner.

§  Coordinates and works with Compliance Officer to administer department’s functions, ensuring compliance to the organization’s policy, legal and government rules and regulations by establishing, monitoring, and maintaining policies and procedures.

§  Responsible for providing necessary training to financial institution personnel on operational and support topics.

§  Works with various department personnel in determining priorities to ensure that processing and reporting needs are met and carried out on a proper and timely basis.

§  Assists management in considerations regarding new services and systems and expansion of existing systems and services as they relate to data processing needs.

§  Answer requests for assistance from branches with routine data entry procedures questions.

§  Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into core banking system.

§  Review, write and recommend updates and changes to policies and procedures utilized in delivery of Customer Service.

§  Perform functions of maintenance and updates as needed to operating system.

§  Create and maintain various Standard Operations Procedure (S.O.P) manuals.

§  Ensures consistent implementation of operations procedures across all branches.

§  Prepare monthly statistical reports as requested by management.

§  Responsible for training, oversight & documentation as related to Operational procedures.

§  Coordinate and prepare for Operations related regulatory exam material.

§  Requirements:

Minimum of a University degree in Accounting, Banking and Finance or any related field relevant to the job description

·         Significant previous experience in the banking industry

·         Excellent computer skills; experience in financial software, Microsoft Office Suite

·         Exceptional knowledge of banking, finance, accounting, budgeting, cost accounting, and cost control principles

·         Ability to manage employees, while multitasking large projects

·         Pays strict attention to detail

·         Excellent written and verbal communication skills

·         Advanced knowledge of banking and finance best practices, laws, standards, and state/national regulations

 

-          Eligibility: Aged between 24 and 40 years as at the 30^th of June 2022

 

You are perfectly bilingual, have a minimum of an HND, with A minimum of 2 years of experience in a similar position please send in a motivation letter and your resume to the following email address: akwajobs@gmail.com clearly stating the position for which you are applying on or before the 18^th of July 2022 at 06pm prompt

 

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