ICT Program Director/Manager at Ericsson

Akwajobs   (Douala, Cameroon)

Posted : 10 November, 2021

Category : Information Technology & Services   Location : Douala, Cameroon

Job type : Full Time

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As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

We are looking for a Program Manager who wants to in a leading role for our continued journey towards the Digital Services. Through strategic thinking, passion for customer satisfaction and efficient service delivery management of our resources, processes and way of working, you will enable a profitable business for Ericsson.

This role depends upon a deep understanding of our customers’ business, and service delivery operations. In this role, you will be responsible for providing leadership to customer programs, by proactively & holistically orchestrating all aspects of service delivery from presales to closure.

You will

Assume the role of Contract Fulfilment Responsible (CFR) during pre-sales phase, supporting the CSR and KAM on defining a competitive and profitable deal

Assume the head of the delivery once the desired deal is won until the complete fulfillment of the contract. Ensuring the seamless continuity from presales to delivery, actively seeking improvements into top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives, as these programs often have direct and visible impact on the Business Unit and corporate results

In addition to the pre-sales and delivery activities, there are more important tasks assigned to the ICT Program Manager, such as:

• Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Regular presence at customer site, becoming a sort of Ericsson trusted partner at the customer premise to guarantee customer’s confidence in Ericsson
• Driving up-sales opportunities by end to end teamwork and the latest understanding about our portfolio and offerings
• Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize their strengths and talents as well as development areas
• Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
• Ambassador in recognizing and promoting the best practices from the programs driven
• Owns and conducts regular governance to drive operational and business excellence through effective KPI dashboards and measurements with group and its affiliates
• Own regular governance with customer business and technology units
• Ensure Governance and Escalation structure is followed in Demand management
• Ensure compliance and ethics and exhibit exemplary role-model leading behaviors

To be successful in the role you must have

• Seven to ten years of SI experience in leadership with most focus on sales and delivery of Network management, Core and Cloud solutions within telecom and/or ICT industry
• Strong professional experience in project/program management (traditional waterfall model and agile methodologies), preferably with project/program management certifications, with an extensive set of technical and business skills, with a long and proven practice of customer facing and presentation engagements demonstrating consultative skills
• Proficient within the overall telecommunications industry and evolution trends
• Explicit customer focused business mind-set with clear orientation to practical results, revealing accountability and independence on performing his or her work based on defined objectives
• Strong domain experience: OCC (OSS, Telecom Core & Cloud)
• Have personally assumed leading roles as lead program manager and lead services responsible in the creation of customer proposals and also as part of delivery projects of highly complex consulting and SI intensive solutions, preferably those involving Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, IMS, MSS, Cloud), related technologies, and have been personally involved in the financial and cost analysis, project and service structuring and delivery phases of such projects
• Familiar with the main implementation aspects and challenges of Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, Cloud, IMS and MSS solutions). In PC, preferably when extending to the evolution to 5GC
• Proven leadership skills in leading cross functional teams in either sales or delivery capacity
• Executive level engagement experience as part of sales and delivery of consulting, SI or other professional services
• Available to travel around the hub with an expectation to remain outside of the home country between 25% to 50% of the time
• Excellent presentation, verbal communication and written English and French skills!
• University degree in Engineering or Technology or Economics, preferably MSC, MBA or equivalent
• Project manager certification (PMP) or equivalent certification
• Experience/knowledge in SWDP, CICD, ITIL, eTOM is plus
• Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master is an added advantage!

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What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Cameroon (CM) 

Req ID: 629636

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