IT Officer – Digital Services Assistance

Akwajobs   (Congo - Brazzaville (COG))

Posted : 28 June, 2021

Category : Development & Humanitarian Aid   Location : Congo - Brazzaville (COG)

Job type : Full Time

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IT Officer – Digital Services Assistance

International Specialist

Host entity

WFP

Country

Congo

Location, Country

Brazzaville (COG)

Language skills

French

English

Expected Starting Date

Immediate

Duration

12 months

Application deadline

28 June 2021

Eligibility criteria

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Description of task

Under the direct supervision of Country Director, the UN Volunteer will undertake the following tasks:

·         Support the implementation of SCOPE (WFP beneficiaries and distribution management platform) and Digital Assistance Services in the Field, ensuring software and hardware is configured and usable.

·         Provide ongoing support during SCOPE operations in the Field, including identity checks, data comparisons, biometrics quality, deduplication, while ensuring beneficiaries are efficiently registered and managed.

·         Support internal and external partners in assessing beneficiary data to support the implementation of the program, while ensuring appropriate coordination with Programme unit for the implementation of SCOPE related activities.

·         Contribute to the capability building of staff and partners through the review and/or design of appropriate training programs aimed at developing skills/knowledge on SCOPE and Digital Assistance Services.

·         Analyze the use of SCOPE by internal and external partners to inform the management of problems, identifying gaps and suggesting ways to improve performance, methods, and processes in collaboration with partners.

·         Other responsibilities

o    Contribute to the development of plans, budgets, tenders, and manage the deployment of beneficiary management systems aligned with business needs, at minimum cost and in accordance with WFP corporate standards.

o    Collate and analyze data to contribute to the preparation of accurate reports on SCOPE and Digital Assistance activities, investments, and costs, identifying ideas to increase cost-efficiencies where possible.

o    Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems, and tools are correctly applied to support them.

o    Coordinate with other UN agencies to align activities and maximize possibilities of inter-agency collaboration in the field of beneficiary management.

o    Follow standard emergency preparedness and contingency planning practices to ensure WFP can maintain basic beneficiary management services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.

o    Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.

o    Contribute to the development of plans and budgets and manage the deployment of general IT/TC systems aligned with business needs.

o    Maintain and develop technical expertise and understanding of industry developments.

o    Other as required.

Qualifications/Requirements

Required degree level

Bachelor degree or equivalent

Educational additional comments

·         University degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Required experience

60 Months

Experience remark

·         At least five years of progressively responsible professional experience in managing IT services;

·         Proven experience analyzing service management results and developing service enhancement and recommendations;

·         Keen ground-level experience implementing IT and telecoms systems.

·         Ability to organize, complete and accurate reports, records and/or data, and put together independently with only general guidance.

·         Ability to have sound judgment; Ability to work with minimum of supervision; to supervise and train support staff; and to work effectively with people of different national and cultural backgrounds.

Language skills

·         French(Mandatory), Level - Fluent

·         English(Mandatory), Level - Working Knowledge

Area of expertise

IT architecture and IT project management

Area of expertise details

Computer skills: Computer skills (i.e. Word, Excel, PowerPoint, social media, and others).

·         Motivated to contribute towards peace and development and to serve others;

·         Good interpersonal, networking and communication skills;

·         Willingness to contribute and work as part of a team;

·         Flexible and open to learning and new experiences;

·         Respect for diversity and adaptability to other cultures, environments and living conditions;

·         Previous experience as a volunteer or as a WFP staff and/or experience of other UN Agency.

Competencies and values:

·         Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client-oriented.

·         Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations.

·         Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.

·         Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.

·         Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working

relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender;

·         Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups;

·         Flexibility, adaptability, and ability and willingness to operate independently in austere, remote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary;

·         Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

Driving license

Competencies values

Accountability, Adaptability and Flexibility, Commitment to Continuous Learning, Communication, Integrity, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

Application procedure

* Not yet registered in the UNV Talent Pool? Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply. * Already registered in the UNV Talent Pool? Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply. Application deadline: 28-06-2021

 

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