Officer, CEA Community feedback

Akwajobs   (Cameroon)

Posted : 21 July, 2021

Category : Development & Humanitarian Aid   Location : Cameroon

Job type : Full Time

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Job Purpose

Community engagement and accountability (CEA) is at the core of Red Cross and Red Crescent programming and operations. It is an approach geared towards putting people and communities, vulnerable to and affected by crisis, at the centre of what we do. It encompasses a set of activities that embed and integrate participation, communication, feedback and learning throughout the programme cycle, in service delivery and in strategy development. The goal is to enable people and communities to lead and shape positive, sustainable change in their own lives, communities and society.

The task of the community feedback officer is to support the regional CEA team by ensuring the collection, compilation, analysis and dissemination of high-quality community feedback data to inform humanitarian decision making. This position will require working closely with African National Societies (49) to establish long-term information management solutions for data collection and information flow to assist operational staff in making effective decisions. The community feedback officer will support the capacity building of National Societies by helping set up or strengthening existing mechanisms for the collection and analysis of community feedback data across different response operations and programmes in the Africa region.

The role will have a strong focus on our COVID-19 response but will also be involved in other health and migration projects within the region.

Job Duties & Responsibilities 1

• Provide support and training to National Societies and IFRC staff on management and analysis of community feedback data
• Support National Societies in the management and analysis of community feedback data by providing guidance, tools and templates
• Manage and compile community feedback data sets shared by National Societies and assure data quality
• Code the qualitative feedback data using an established coding frame
• Contribute to the regular review and improvement of the coding frames established for different response operations (e.g. COVID-19, Ebola, etc.)
• Analyse and visualize community feedback data on a regular basis
• Produce information products such as regular community feedback reports, updates on trends and potential other relevant products
• Support the set-up and management of dashboards to present community feedback trends
• Support the sharing of community feedback analysis internally as well as externally
• Support the weekly reporting of National Societies on risk communication and community engagement (RCCE) activities conducted on the regional level
• Ensure that appropriate data protection policies are respected
• Other activities as instructed by the line manager

 

Job Duties & Responsibilities 2

None
Education

• Relevant university degree or higher education, preferably in social sciences, information management or international development or demonstrated equivalent experience (Required)
• IFRC Humanitarian Information Analysis Course (HIAC) or relevant Inter Agency analysis related training (Preferred)
• IFRC Mobile Data Collection and Survey Design Training or relevant Inter Agency mobile data collection / M&E trainings (Preferred)

 

Experience

• At least 3 (three) years of experience in humanitarian emergencies with experience in undertaking and managing humanitarian information and qualitative data analysis in operations (at least 3 years in the humanitarian field context).
• Experience working for humanitarian or development organisations, within the context of developing countries
• Experience working internationally or across multiple countries
• Experience managing and analysing large data sets including both quantitative and qualitative data
• Experience setting up and managing community feedback and complaints systems.
• Experience of coaching, training and developing local staff and volunteers in order to build long-term capacity and create ownership
• Experience working with Red Cross and Red Crescent National Societies

 

Knowledge, Skills and Language

• Basic understanding of social statistics
• Demonstrated ability in manipulating large data sets and in using data analysis tools, with focus on qualitative data analysis
• Good analytical skills and knowledge of quantitative, qualitative and participatory research methodologies and analysis
• Proven Information Management and data skills in the areas of mobile data collection, data visualisation, including mapping and M&E.
• Excellent command of Microsoft Excel
• Demonstrated familiarity in using KoBo / Open Data Kit, QGIS, ESRI, Tableau, PowerBi and Illustrator
• Strong organizational skills, methodological and logical approach to tasks and problem solving
• Good coordination and negotiation skills, with the capacity to build partnerships with internal and external organisations
• Excellent interpersonal, communication and networking skills, able to build relationships with people at all levels of the organisation across multiple countries and cultures
• Excellent project management skills, able to work under pressure and manage multiple projects simultaneously, to a high standard and to deadline
• Highly motivated, self-starter able to take initiative and lead a team or process
• Good knowledge of Red Cross Red Crescent Movement
• Good knowledge of gender and diversity issues in humanitarian programming
• Fluently spoken and written English and French

 

Competencies and Values

• Professionalism
• Communications
• Collaboration and teamwork
• National Society and customer relations
• Building alliances
• Accountability
• Creativity and innovation

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