Receptionist

   (Bonamoussadi- Douala)

Posted : 6 January, 2020

Category : fashion and beauty   Location : Bonamoussadi- Douala

Job type : Full Time

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• Provide guidance to clients on the procedures at the spa

• Answer telephone calls and provide accurate information to clients

• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too

• Introduce new beauty products to clients and educate them on their uses and benefits

• Keep clients updated on currently available promotions and discounts in services offered in the Spa

• Process payments from clients for services ordered from the spa

• Keep register of long and existing clients for them to enjoy benefits given to loyal customers

• Give appointments to clients on specific days

• Open and close the spa at the appropriate time

• Ensure that the front desk is clean and organized for free movement

• Assist in getting client feedback on level of services delivered in order to improve on service delivery

• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments

• Assist in developing promotional events, which focus on increasing the clientele of the spa

• Manage the visitor register to keep record of people who visit the spa on a daily basis

• Receive customer complaints and feedback and direct them to appropriate offices for resolution.

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