Relationship Officer via Emploi Service

Akwajobs   (Douala, Cameroon)

Posted : 17 February, 2020

Category : Banking And Finance    Location : Douala, Cameroon

Job type : Full Time

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Relationship Officer

 

DUTIES AND RESPONSIBILITIES

• Acquiring new customers and deepening relationship with existing customers;
• Participating very actively in the sale of salary domiciliation accounts (SDA) to the employees of approved multinational companies and large local corporate organisations;
• Mobilising deposits through the sale of term deposits, individual savings accounts and other account categories in order to constantly ensure growth in the deposit base of the company;
• Participating actively in direct and digital selling to ensure the profitability of the institution;
• Constantly building relationship with existing customers to ensure profitability of the company;
• Actively participating in branch sales meetings and branch sales planning to generate action plans to meet sales targets;
• Developing strategies and ensuring their timely implementation with the view of increasing the profitability of the business;
• Reviewing strategies implementation and sales/ marketing analysis with the view of increasing the profitability of the business;
• Ensuring excellence on each service interaction with customers;
• Handling customer’s issues and complaints in a timely fashion;
• Planning and carrying out desk-based prospecting and maintaining up to date call reports (call memos);
• Obtaining timely and relevant market feedback useful for product development; competitor monitoring and customer service improvement.
• Preparing regular sales activities and performance reports;
• Performing other related duties as assigned. 

KEY ATTRIBUTES AND SKILLS

• Holder of at least a 1st degree (or its equivalent) in banking, finance, sales, marketing or any related discipline;
• Bilingual in French and English;
• Strong knowledge of microfinance products with a clear understanding of their benefits to customers and to the institution;
• Strong ability to identify prospects and assess their potentials;
• Strong ability to follow through on promises to customers;
• Strong ability to match and positively present product features and benefits to customers needs;
• Sharp judgments as to when to ask, attempt to close or ease off on a prospect;
• Strong and verifiable track record of constantly hitting or exceeding sales targets;
• At least 2 years of relationship management experience acquired from a microfinance institution or from the retail banking department   of a banking institution;
• Strong address book and strong networking capabilities;
• Strong oral and written communication skills;
• Strong reporting and analytical skills;
• Visibly a charismatic individual with a pleasing personality;
• Ability to work under pressure and deliver against set objectives;
• Basic social media marketing skills;
• Ability to use Microsoft Word, Microsoft Excel and Microsoft PowerPoint;
• Familiar with the functioning of any microfinance or banking software. 

Intéressé(e)  par cette offre ? Prière de postuler directement dans notre site web : www.emploiservice.cm ou à l’adresse suivante : interim@emploiservice.cm au plus tard le 29 Février 2020.

La référence de votre dossier de candidature portera la mention : ROF_120220

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