Research Interviewer- short-term position

Tuberculosis Reference Laboratory Bamenda   (Bamenda)

Category : Health   Location : Bamenda

Background: The Tuberculosis Reference Laboratory Bamenda has the mission to help control the spread of tuberculosis and to improve the lives of those affected by TB, HIV and related diseases. Currently the TBRL Bamenda is working with the National TB Program to increase TB case finding in six regions of Cameroon, including the use of an mHealth system to improve the care of people with TB.

Position summary: This is a short-term position to assist in a research study to better understand the behaviors of health care workers and people attending health facilities. It is expected that the work may take 30-40 hours per week for approximately 3 months.

 Typical responsibilities:

• Conduct telephone interviews with participants in a research study
• Perform assigned work in line with the study protocol and standard operating procedures
• Ensure the confidentiality of all collected data
• Record accurate and thorough answers from participants using computer software
• Exercise courtesy and professionalism in all interactions with participants
• Keep accurate records of all the calls made, including information on the number of attempts made to contact those who were unavailable
• Complete quotas in a timely manner, at or near 95-100 percent quality
• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.
• Adhere to the consent scripts and all ethical protections for participants
• Perform other duties as needed to ensure the success of the program

Qualifications:

• Education: Bachelor’s degree in Communications, Social Sciences, or related area, or with equivalent experience
• Experience working in customer service or related area is an advantage
• Strong interest and passion to work as part of team to improve public health
• Excellent verbal and written communication skills in English or French, good working knowledge of the other language is an advantage
• Knowledge of Fulfulde is an advantage
• Ability to plan own work, set priorities and complete under pressure
• A high level of initiative and the ability to work independently and meet deadlines
• Proven ability to work effectively as member of dynamic team in fast-paced environment
• Working knowledge of Microsoft office suite, and general IT know-how.
• Familiarity with telecommunications technology preferred

This is a short-term position planned for approximately 3 months. If interested, please prepare a complete application including an application letter and current CV. Please note that only applications submitted by email will be reviewed and only shortlisted candidates will be contacted. Submit all documents by email to tbrlbamenda.recruit@gmail.com and indicate “Research Interviewer” in the subject line. The deadline for submitting an application is July 13, 2020.