Specialist Business Analyst & Information System at MTN

Akwajobs   (Douala, Cameroon)

Posted : 8 November, 2021

Category : Information Technology & Services   Location : Douala, Cameroon

Job type : Full Time

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Mission/ Core purpose of the Job –

• To evaluate business use cases, requirements within MTNC’s architectural and strategic framework; document and enhance business processes and technology regarding product and service development."

 

Key Job Responsibilities

Operational Delivery

Evaluate business requirements and provide guidance to the business during product, service and project initiation requiring new or modified applications.

Identify and/or audit product proposals, business requirements, existing policies and technologies

Monitor business process improvement initiatives especially with regards to product and service development for streamlining PPP’s (People, Process, Product) and align them to international best practice.

Perform optimization and performance monitoring for established business processes that are dependent on IT support.

Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Analyse information needs and deliver functional requirements and business requirements documentation.

Collaborate with external and internal customers to transform Requirements and concerns into business Use Cases.

Develop requirements specifications according to standard templates, using natural language.

Acts as a main POC between business customers and IT units in regards to IT services demands, designs and deliveries provided to MTN external and internal customers.

Staff Leadership and Management

? Ability to work in a team

? Responsible for self-learning and development with guidance from the Manager

? Provide information to the Senior Manager on work accomplishments, individual challenges

Governance

Adhoc and Operational Meeting

? Participate and provide inputs in operational meetings as and when required

? Set up and manage adhoc meetings for day to day operational requirements as and when required

Escalations

? Timely notification of escalations to the Senior Manager

? Resolve escalations as per defined escalation / resolution procedures

Opco Operational

? Participate and provide inputs in architecture review meeting

? Propose business process changes and provide associated user impact assessment

Performance

? Ensure effective execution of day to day operations and resolve operational issues

? Improve productivity and quality through leading practice initiatives

Reporting

? Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

 

Key Job Responsibilities

Operational Delivery

Evaluate business requirements and provide guidance to the business during product, service and project initiation requiring new or modified applications.

Identify and/or audit product proposals, business requirements, existing policies and technologies

Monitor business process improvement initiatives especially with regards to product and service development for streamlining PPP’s (People, Process, Product) and align them to international best practice.

Perform optimization and performance monitoring for established business processes that are dependent on IT support.

Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Analyse information needs and deliver functional requirements and business requirements documentation.

Collaborate with external and internal customers to transform Requirements and concerns into business Use Cases.

Develop requirements specifications according to standard templates, using natural language.

Acts as a main POC between business customers and IT units in regards to IT services demands, designs and deliveries provided to MTN external and internal customers.

Staff Leadership and Management

? Ability to work in a team

? Responsible for self-learning and development with guidance from the Manager

? Provide information to the Senior Manager on work accomplishments, individual challenges

Governance

Adhoc and Operational Meeting

? Participate and provide inputs in operational meetings as and when required

? Set up and manage adhoc meetings for day to day operational requirements as and when required

Escalations

? Timely notification of escalations to the Senior Manager

? Resolve escalations as per defined escalation / resolution procedures

Opco Operational

? Participate and provide inputs in architecture review meeting

? Propose business process changes and provide associated user impact assessment

Performance

? Ensure effective execution of day to day operations and resolve operational issues

? Improve productivity and quality through leading practice initiatives

Reporting

? Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

 

Education:

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