User Success Lead / Customer Support

Akwajobs   (Douala, Cameroon)

Posted : 3 November, 2021

Category : Customer Success   Location : Douala, Cameroon

Job type : Full Time

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Mission

Outcomes

• 1. Respond to user requests on the various communications channels established (website, digital platforms, emails, etc)
• 2. Suggest and design tutorials and user support content. Work with the rest of team to distribute it efficiently across all channels
• 3. Review, monitor and improve operational efficiency of user support
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Competencies

• - Creativity
• - Analytical thinking
• - Storytelling and capacity to educate / design tutorials
• - Fast learning
• - Experience with spreadsheets

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